Returns policy

CANCELLATION

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

Tips:Because of the particularity of cosmetics, we do not agree to return the product if there is no quality damage to the product.

Returns sent without our prior approval will not be accepted and may not be refunded.

HOW TO RETURN?

(1)If you received a damaged or defective item, please email us a photo of the item(s) at theglowstylefans@gmail.com so we may verify the damage.We apologize for any inconveniences this may cause you.
(2)If you received an incorrect item, please provide a photo of the item(s) incorrectly received. We recommend referring to your confirmation email to confirm that the item received does not match what was ordered.
(3)If you just don't like to return it, you can contact our customer service and they will provide you with the address
Tips:There is no quality problem, and the return shipping fee needs to be paid by yourself

REFUND

In case of a refund, your refund will be credited to the original payment method.

If you pay by PayPal, the refund will arrive immediately. If you use other payment methods, it depends on the arrival time of the bank card. Generally, it will arrive within 3-5 working days. If the refund does not reach you during this period account, please contact our customer service immediately

If an item in your order was damaged in transit! Please send us an email at theglowstylefans@gmail.com with your order number, full name, and an image of the damaged item and we’ll be happy to help you!

RETURN/EXCHANGE ADDRESS

Please contact customer service to obtain the return address

We’re available to support you via

Email: theglowstylefans@gmail.com

Service Tel: +861‪3308223987‬

We strive to respond to your questions within 24 hours.

Customer service chat hours:

Monday - Friday 10 am - 5 pm (Hong Kong Time)